Privacy Statement for Neotrope Press
Neotrope® and NEOTROPE PRESS (NeotropePress.com) have created this privacy statement to explain our commitment to your privacy. We seek to protect your private information so that you have an enjoyable shopping and viewing experience on our Web site. We will not sell, rent, trade, or disclose your personally identifiable information to anyone except as explained in this policy. Purchases made via the PayPal system are subject to the security and privacy policies found in their checkout/payment system.
You may wish to review this policy annually, as it may be updated each January, or as industry and/or legal standards require it. Last updated:
This policy statement contains the following topics:
Personally Identifiable Information
Definition of Personally Identifiable Information
"Personally identifiable information" is your name, company, address, e-mail address, phone number(s) and credit card information.
Where We Collect Personally Identifiable Information
Neotrope.com collects personally identifiable information when you (1) register or make a purchase through our secure server located on Neotrope.com (and/or Neotrope.net, and NeotropePress.com), (2) subscribe to our e-newsletter(s) on NeotropePress.com (and/or Neotrope.com), (3) enter contests, (4) submit feedback, or other inquiries through either site.
How We Use Personally Identifiable Information
NeotropePress.com and Neotrope.com use your personally identifiable information to bill your credit card for purchases, to confirm your orders, to prevent fraud against you, and to contact you. For example, when you place an order on NeotropePress.com (and/or Neotrope.com or Neotrope.net), we need to know your name, company, e-mail address, address, and credit card information. This allows us to fulfill your order for our services and notify you of your order status.
Neotrope (and "Neotrope Press") also compile aggregate data from all of our customers to prepare internal reports about which pages are popular, how many total unique users visit our site, and different traffic patterns. Neotrope.com and NeotropePress.com does not combine your personally identifiable information with information about pages visited, purchases made, or any other clickstream data.
Who We Disclose Personally Identifiable Information To
Neotrope (and "Neotrope Press") will not sell, rent, trade or disclose your personally identifiable information to anyone except as explained in this policy. Neotrope.com and NeotropePress.com may disclose some personal information to outside companies who help Neotrope.com with the administration and delivery of purchases, newsletters, the Send2Press PRPro eNewsletter, promotional games, trivia contests and sweepstakes. For example, a company who administers a sweepstakes for us may use your e-mail address to update you on your status in the sweepstakes. Or, our newsletters may be distributed by another company who will use your e-mail or shipping address for delivery. These companies are not allowed to utilize your informaton for any other purpose, or share it with an additional party under any circumstances.
Aggregate statistical data gathered from customers, but NOT personally identifiable information, may be shared with our Affiliate Program members in order to calculate sales information. Neotrope.com and NeotropePress.com may also disclose your personal information to law enforcement personnel, government officials, or others when we, in our sole discretion, believe that disclosure is necessary to prevent violations of the law, injury to person or property, or any harm to Neotrope/Send2Press or others.
NOTICE: Abusive and Threatening E-mail, Voicemail or Phone Calls
As it clearly states on our contact page, and the press releases found in our newsroom area, you must contact the company in question issuing a news release regarding their practices, problems with a product or service you may have had, or other related queries. DO NOT contact us regarding such matters, as we are not a representative of a company for whom we have issued a press release (news announcement). Any threatening, libelous, or abusive e-mail sent to us regarding a client will be forwarded to the appropriate company and if you have made actionable and libelous statements in said message to us, your e-mail can be introduced as part of any legal action. Similarly voicemail or phone recordings we make of all customer in-bound calls may be provided to our client in the same fashion.
We use reasonable security practices to keep any personally identifiable information about you secure. We operate our own Linux-based Web servers and subscription data is stored outside of public server areas. Our secure server and checkout system can be verified as holding a valid SSL certificate, signed by Thawte (a unit of Verisign).
No credit card data (card number, expiration, security code) provided during checkout is retained on our servers in either public or private areas, and our payment gateway provider (Authorize.net) has been certified as Visa CISP compliant and, our shopping cart has been confirmed by Authorize.net for compliance with their system security requirements. We also participate in the BBB Identity Theft awareness campaign.
Our server and secure domain hosting our order system has been certified by a third-party, Security Metrics, as being PCI DSS compliant, as of Nov. 2008, and is re-tested and re-certified periodically to ensure our systems meet all current and updated security methods. This certification is provided to American Express, VISA and MasterCard, along with our merchant provider.
Purchases made via the PayPal system are subject to the security and privacy policies found in their checkout/payment system.
Cookies and Privacy
What A Cookie Is
A "cookie" is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies store information about your use of a particular Web site or service and are typically used to make services more convenient and personalized. Most cookies are "session cookies," which are automatically deleted whenever you leave a Web site (and end the "session"). Some cookies remain on your computer until you remove them.
Companies that have social bookmark tools on the NeotropePress.com Web site (such as Technorati, AddThis, Yahoo Buzz, etc.) may also use their own cookies to help identify a user to facilitate easier "bookmarking" by remember your account logi-in with such online tools these cookies are not set by us, but are set in relation to an account you may have with a site like Technorati or other social bookmarking site.
Your browser controls how cookies are used and can be set to not allow them. However, it is likely that our shopping cart system may not function properly for you if your browser refuses "all" cookies.
For some content on our site(s) we utilize the Neotrope® PRTrax™ system to track reader metrics for specific news stories across multiple sites to provide feedback to our clients on the popularity or response to specific news items over time. These tracking cookies expire at the end of a current "session" on any of our sites. In some modern Web browsers like Microsoft Internet Explorer 8, you will see an "eye" symbol in the bottom frame of the browser window if there are any unrecognized cookies being used on our pages.
We expressly do not use any "spyware," "adware," or other "stealth" tracking mechanisms. If you come to our website from an affiliate partner, a tracking cookie is set to identify that our affiliate partner has "referred" you to us, so that they get credit on your purchase during checkout. The cookie then expires, or will expire in 14 days if no purchase is made after clicking an affiliate link.
Children and Privacy
Our Policy For Guests Under Age 18
Neotrope.com and NeotropePress.com are committed to protecting the privacy of children. We encourage parents and guardians to explore the Web with their children or students. Visitors under age 18 may NOT submit any personally identifiable information to Neotrope.com or NeotropePress.com, and our related sites (including Neotrope.net, etc.).
How You Can Change Your Information and Preferences
Accessing, Updating, Correcting, Or Deleting Your Information
Because your shopping account information is stored offline for added security, there is no provision for you to manually edit your account information via the Web browser (except an e-mail list, as noted below). All customers opt-in to receive a monthly newsletter we never send you a newsletter you have not "double opted-in" to receive. We also use a "bounce removal" service to automatically update subscriptions to e-mail accounts which are no longer valid.
Use Of Your Information
Neotrope.com and NeotropePress.com will NOT contact you about our services and/or products, unless you subscribe to our e-newsletter, or place a purchase from our site. If you request it, you may also receive updates on our services and special offers from us. Your information will NOT be given to any other party for promotional purposes.
Cookie Notification and Disabling
Most browsers permit you to set the browser to accept, reject, or notify you of cookie use. However, some parts of the Neotrope.com Web site may not function properly if your browser is set to reject cookies. Our shopping cart will remember your cart contents for up to 14 days, for the convenience of our returning customers.
Privacy Statement Contact Information
Please direct questions, comments and suggestions regarding this statement to the Privacy Manager, Neotrope Press, PMB 822 PO Box 7000, Redondo Beach, CA 90277-8710. You can also e-mail the Privacy Manager at "support//@//neotrope.com" (remove the "//") and state specifically you are inquiring about our privacy statement.